Frequently Asked Questions

The supplied guide recommends at least once a year for solid-fuel appliances and twice a year if wood is burned frequently. Actual frequency depends on fuel, use and appliance instructions.

Spring or summer allows the chimney to be cleaned and prepared before heavier winter use, although sweeping can be arranged at any suitable time.

The guide gives a typical range of 30 minutes to one hour, depending on the appliance and flue condition.

Yes. CleanFlue NI provides a Certificate of Chimney Sweeping, which may be requested by insurers and helps maintain service records.

Yes. The service covers open fires, multi-fuel stoves, wood burners, solid-fuel boilers and suitable flue systems.

Soot and creosote can contribute to chimney fires, poor performance and carbon-monoxide risk.

A blocked or dirty chimney reduces efficiency, can push smoke and fumes into the room and increases fuel use.

CO is a colourless, odourless gas produced by incomplete combustion. It can be fatal; maintain appliances and use a working CO alarm.

Possible causes include poor ventilation, blockage, downdraught or negative room pressure. Stop use if unsafe and arrange diagnosis.

A correctly selected and fitted cowl can help with confirmed downdraught and rain entry, but it must suit the appliance and flue.

Yes. CleanFlue NI supplies and installs a range of stoves and flue systems. The supplied guide states that installation work is carried out by HETAS-trained professionals.

Yes. Site surveys help determine the appropriate appliance and flue arrangement for the home.

Yes. New or replacement solid-fuel stove installations, and associated chimney or flue-lining work, are controlled work in Northern Ireland. The local council must be notified before work starts. CleanFlue NI arranges the required process and supplies the relevant commissioning documentation.

Incorrect installation can create serious safety risks, invalidate warranties and fail to comply with building requirements.

Pricing depends on the appliance and chimney. Contact CleanFlue NI for a quote.

Call or email using the details on this website and a suitable time will be arranged.

Advance booking is recommended, especially during autumn and early winter.

Give as much notice as possible so another suitable appointment can be arranged.

CleanFlue NI can remove suitable bird-nest blockages where lawful and safe, and advise on measures to reduce re-nesting. Work may need to wait until nesting has finished.

Contact CleanFlue NI to discuss an appropriate servicing and sweeping schedule for your system.

The supplied business material states that CleanFlue NI carries full public-liability insurance.

The supplied guide states that dust sheets and professional equipment are used to protect the work area.