CLEANFLUE NI CUSTOMER INFORMATION
Customer Information Centre
Clear guidance for safer, more efficient solid-fuel use
Choose a guide below for practical operating, maintenance and safety information. This guidance supports, but never replaces, the instructions supplied by your appliance manufacturer.
Stove Size & Ventilation Calculators
Estimate room heat output and permanent air-vent requirements for Northern Ireland.
Wood Burning Guide
Traditional and top-down lighting, suitable wood and safe burning.
Coal Fire Instructions
How to light a multi-fuel stove safely with smokeless coal.
Customer Stove Guidance
Essential stove and liner do’s, don’ts and reminders.
Open Fire Guidance
Safe operation, suitable fuels and open-fire precautions.
F600 Flue Liner
Product specification, performance and guarantee summary.
Chimney Repointing
The six-stage process and why sound mortar matters.
Unused Flueway Termination
Correct top and bottom ventilation for blocked fireplaces and disused chimneys.
Smoke Control Areas
NI district map, appliance and fuel rules, plus Ecodesign and exemption guidance.
Lead Tray Guidance
Internal chimney damp proofing, drainage, warning signs and material guidance.
Birds’ Nests & the Law
What to do when a chimney nest is found and when removal is lawful.
Building Control Guidance
Prior notification, inspection, commissioning and official downloads.
Cleaning & Maintenance
Cleaning frequencies, tools and seasonal maintenance.
Frequently Asked Questions
Clear answers to common customer questions.
Troubleshooting Guide
Common stove and flue problems, causes and next steps.
Customer Reviews
Verified feedback shown in your supplied review material.
Free Colouring Pages
Download and print two free children’s colouring pages from Sweep.