TERMS & CONDITIONS

1. Scope and agreement

“CleanFlue NI”, “we”, “us” and “our” mean CleanFlue NI. “Customer”, “you” and “your” mean the person who asks us to provide the work or services.

These terms apply to our quotations, inspections, chimney sweeping, stove and fireplace work, flue work, repairs, maintenance and related services supplied to domestic customers in Northern Ireland. The quotation, agreed specification and any written variation also form part of the contract.

A contract is formed when you accept our quotation or booking and we confirm it, or when you ask us to begin work. If anything in a quotation conflicts with these terms, the specifically agreed wording in the quotation takes priority.

2. Quotations and estimates

A fixed-price quotation is based on the information and access available when it is prepared. Please tell us promptly if any information changes.

• Unless the quotation says otherwise, it remains open for acceptance for one calendar month.
• Quoted material prices are held only for the quotation’s stated validity period. A revised quotation may be required after that period.
• An estimate is a good-faith indication rather than a fixed price. Where practicable, we will explain any material change before additional cost is incurred.
• Work requested outside the agreed scope is a variation and may change the price and completion date.

If the customer supplied incomplete or inaccurate information, or concealed conditions are discovered, reasonable additional work and materials will be quoted or agreed as a variation.

4. Appointments, access and cancellations

Please give at least seven calendar days’ notice if you need to move or cancel an appointment or booked work.

If less notice is given, an appointment is missed, or we cannot gain the agreed access, we may charge the reasonable costs and losses directly caused by that cancellation or failed visit, after taking reasonable steps to reduce those losses. Any such charge will not exceed £65, and we will explain its basis if asked.

No cancellation charge will be made to the extent that you are exercising a statutory cancellation right, the cancellation results from our breach, or we agree that exceptional circumstances make a charge inappropriate.

We may rearrange work for safety, severe weather, illness, unavailable materials or another circumstance genuinely outside our reasonable control. We will give as much notice as reasonably possible and agree a new date. If a substantial delay makes performance unreasonable, either party may end the affected work and we will refund payments for services or goods not supplied.

5. Customer responsibilities

You agree to provide accurate information about the property and installation, safe and reasonable access at the agreed time, and an adult authorised to make decisions where needed.

• Keep children, pets, visitors and personal belongings clear of the work area.
• Tell us about known hazards, fragile surfaces, hidden services, structural concerns, asbestos or suspected hazardous materials.
• Obtain permissions that are your responsibility, including a landlord’s, freeholder’s, planning or listed-building consent, unless our quotation expressly includes this.
• Follow operating, fuel, maintenance and safety instructions supplied for the appliance or system.

We are not responsible for loss or damage caused solely by the actions of the customer, household members, guests or third parties, except to the extent that our own breach or negligence also contributed.

6. Variations and unforeseen work

A variation is an addition, omission or substitution to the originally agreed work, materials, fittings or fixings. Where practicable, the price and effect on timing will be agreed before the varied work proceeds.

Opening a fireplace, chimney, floor, wall, roof or concealed void may reveal defects that could not reasonably have been identified beforehand. If unexpected work is required, we will pause where safe to do so, explain the issue and seek approval for the additional cost.

We may take reasonable immediate steps without prior approval only where necessary to make the site safe or prevent avoidable damage, and we will inform you as soon as reasonably possible.

7. Existing installations and third-party work

Our responsibility is limited to the work and materials included in the agreed scope, together with any damage directly caused by our failure to use reasonable care and skill.

We are not responsible for pre-existing defects, concealed deterioration, unsuitable earlier work, or components supplied or fitted by others unless we expressly agree to repair or replace them. An inspection or camera survey can report what is reasonably observable at the time; it is not a guarantee that every concealed defect will be identified.

If an existing defect affects safe completion, we may suspend work and propose remedial work. You remain free to accept or reject that additional quotation, subject to the system being left safe.

8. Materials, customer-supplied goods and natural-stone hearths

Goods supplied by us will be as described and, where the law requires, of satisfactory quality and fit for an agreed purpose. Manufacturer warranties are additional to, and do not replace, your statutory rights.

Natural stone varies in colour, grain, texture and veining. Normal natural variation is not a defect. A hidden vein or inherent weakness may occasionally become apparent only after fitting or use. We will assess any reported problem fairly:

• if the material or our installation does not meet the required legal standard, we will provide the remedy required by law;
• if replacement is needed because of accidental damage, misuse, building movement or an inherent issue for which we are not legally responsible, removal, replacement and refitting will be chargeable and quoted in advance.

Where you supply an appliance, hearth or other item, you are responsible for its suitability, condition and completeness unless we specifically agree to inspect or verify it. We remain responsible for installing it with reasonable care and skill.

9. Building Control, certification and legal compliance

Work will be carried out with reasonable care and skill and in accordance with applicable Northern Ireland Building Regulations, manufacturer instructions and the agreed specification.

Where our quotation includes Building Control notification, liaison, commissioning or certificates, we will provide the agreed service and documentation. Council fees or other third-party charges are included only if stated in the quotation. The customer must provide information and access reasonably required for inspection.

We may refuse or stop work that we reasonably believe would be unsafe, unlawful, contrary to applicable Building Regulations or inconsistent with the manufacturer’s instructions.

10. Health, safety and hazardous materials

Both parties must take reasonable steps to maintain a safe working environment. Please tell us immediately about anything you believe may be unsafe.

If asbestos or another hazardous material is found or reasonably suspected, we may stop work and isolate the area. Testing, licensed removal and lawful disposal must be completed by an appropriate competent contractor before affected work resumes. Unless the hazardous material was introduced by us or the quotation says otherwise, the customer is responsible for those specialist costs.

Outside our working hours, you are responsible for keeping people away from tools, materials and incomplete work areas and for following any temporary safety instructions we provide.

11. Utilities, facilities and waste

You will provide reasonable access to electricity, water and sanitary facilities where required for the work.

Waste removal is included only where stated in the quotation. Where it is not included, we will leave waste in a reasonably safe agreed location for the customer to arrange lawful disposal. Any waste that we remove will be handled in accordance with applicable requirements.

12. Start dates and completion times

Any start or completion date is an agreed target unless expressly stated to be fixed. We will perform the service within the agreed time or, if no time was agreed, within a reasonable time.

Weather, hidden conditions, council inspections, specialist access equipment and material availability can affect timing. We will keep you informed of material delays and will not use this clause to avoid responsibility for delay caused by us.

13. Payment and ownership of goods

Unless agreed otherwise before work begins, payment is due in full when the agreed work or service is completed. Payment may be made in cash or by another method expressly agreed in advance. We will provide an invoice or receipt.

Please raise any genuine concern promptly. This does not remove your legal rights or prevent you withholding a genuinely disputed amount where the law allows, but any undisputed balance remains payable.

Unfixed goods supplied by us remain our property until paid for in full, so far as the law permits. Once goods are permanently installed, we will not enter property or remove them without the customer’s agreement or another lawful right.

14. Our responsibility and liability

We are responsible for reasonably foreseeable loss or damage caused by our breach of contract or negligence. We are not responsible for loss or damage that was not reasonably foreseeable, was caused by a pre-existing defect outside our agreed scope, or was caused solely by misuse, failure to follow instructions, or the acts of others.

For domestic customers, we do not accept liability for business losses such as lost profit, lost business or loss of commercial opportunity arising from work at the property.

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective goods where statutory liability applies, or any consumer right that cannot legally be excluded.

CleanFlue NI maintains public-liability and product-liability insurance, each with cover of £2,000,000, subject to the insurer’s policy terms.

15. Advice, opinions, inspections and reports

Advice and reports are based on the information supplied, the agreed scope and conditions reasonably observable at the time. Chimneys and flues contain concealed areas, so findings may be subject to stated limitations.

We will provide advice with reasonable care and skill. Recommendations do not replace appliance-manufacturer instructions, Building Control decisions or specialist structural, asbestos or other professional advice where that is required.

17. Governing law and your statutory rights

These terms are governed by the law of Northern Ireland. A consumer may bring proceedings in the courts that have jurisdiction under applicable law. Nothing in these terms affects rights provided by consumer law.

If any part of these terms is found to be unlawful or unenforceable, the remaining terms will continue to apply.

Relevant official legislation and guidance

18. Privacy and cookie policy

Last reviewed: 22 September 2026

CleanFlue NI respects your privacy. This section explains what personal information we collect through this website and our customer enquiries, why we use it, who may receive it and the choices available to you.

Who is responsible for your information?

CleanFlue NI is responsible for the personal information described here. You can contact us at cleanflue@outlook.com(We do not accept work enquiries by email, as messages can be missed or sent to junk/spam. Please call or WhatsApp.), by telephone on 07704 773428, or at 71 Parkgate Avenue, Belfast, BT4 1JB.

Information we may collect

• Enquiry details you choose to provide, such as your name, address, postcode, town or city, contact number, email address and description of the service required.
• Quotation, appointment, inspection, installation, invoice and customer-service records created when you ask us to provide services.
• Technical and usage information, such as your device and browser type, approximate location, pages viewed, referral source and cookie preference. Analytics information is collected only where your consent or another lawful exception applies.

Why we use personal information

We use personal information to answer enquiries, prepare quotations, arrange and provide services, keep appropriate business and safety records, meet legal and accounting duties, protect the website and improve our services. Depending on the purpose, we rely on steps taken at your request before a contract, performance of a contract, legal obligations, legitimate business interests or your consent. You may withdraw consent for optional cookies at any time.

Cookies used by this website

Essential cookies are required for website security, reliable page delivery and remembering your cookie choices. These cannot be switched off through the preference panel because the website needs them to operate.

Analytics cookies help us understand how visitors find and use the website. The site uses Squarespace Analytics and Google Analytics. Supported non-essential analytics cookies are restricted until you choose to accept them. We do not intentionally send names, addresses, telephone numbers or enquiry descriptions to Google Analytics.

The cookie banner lets you choose Accept all, Decline all or Manage cookies. You can change your choice later by selecting Cookie Preferences on the website. Cookie names and lifetimes may change as the services are updated. Current supporting information is available from Squarespace’s cookie guide and Google’s privacy policy.

Who may receive information?

We do not sell personal information. Where necessary, information may be processed by service providers that support the website and our communications, including Squarespace, Google and Microsoft Outlook. If you choose to send an enquiry using WhatsApp, WhatsApp/Meta will also process that message under its own privacy terms. Information may also be shared with professional advisers, insurers, regulators or public authorities where reasonably necessary or required by law.

Some service providers may process information outside the United Kingdom. Where this occurs, the provider is responsible for using recognised safeguards required by applicable data-protection law.

How long we keep information

We keep personal information only for as long as reasonably necessary for the enquiry or service, warranty and safety records, insurance matters, dispute handling and applicable legal, tax or accounting requirements. Information that is no longer required is deleted or anonymised where reasonably practicable.

Your data-protection rights

Depending on the circumstances, you may ask for access to your personal information, correction, deletion, restriction, portability, or object to certain use. You may also withdraw consent without affecting earlier lawful processing. Contact us using the details above. If you remain concerned, you may complain to the Information Commissioner’s Office.

External links and updates

This website links to third-party services such as Facebook, 4NI, Google Maps and official guidance websites. Their own privacy and cookie terms apply when you visit them. We may update this notice when the website, our services or legal requirements change; the review date above shows the current version.